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Please update your personal information

We need additional information from you as we are required by law to know our users in District. You can fill in the form and securely upload the required documentation below. View this form in Finnish View this form in Swedish

If you require assistance or have any other related questions, please contact us here +358 (0)10 546 9899 (English speaking support). Support opening hours Monday-Thursday from 9am to 4pm (CET) and Friday from 9am – 3pm (CET).

 Enter valid District user ID

Please attach a copy of your passport and proof of residence:

Passport
If you hold a temporary passport or your passport has expired, upload a copy of your ID card. Make sure that your identity document features your photo, full official name, date of birth, personal identity code, the issuing authority and the expiry date.

Proof of residence
The proof of residence must be a bill relating to your residence or a document obtained from an authority that is less than six months old, written in the Latin alphabet and showing you name, address, the authority issuing/sending the document and the type and date of the document.
Following documents can be uploaded as proof of residence:

  • A document from an authority in your country of residence
  • A valid tenancy agreement
  • A home electricity, water, heating, gas, broadband, cable TV or insurance bill
  • An account statement from a local bank
  • A national ID card issued in your country of residence

Please make sure that the combination of IDs have a picture of you, full legal name, residential address, date of birth, ID number, issuing authority and an expiration date.

If you are a Norwegian citizen, please note that proof of your citizenship is required.

Accepted file formats are Pdf, Jpeg / jpg, Png or gif. Please note that the maximum file size is 4 MB.

File Size Exceeds the Limit
Delete File Size Exceeds the Limit

By submitting, I am informed that Danske Bank processes necessary information in order to comply with applicable AML regulations.

We will only share this information with third parties with your consent or if explicitly permitted by law. You may read more about how Danske Bank processes your data here.

Examples of proof of identity and proof of address pictures

Q&A regarding the uploading of documentation

  • The Anti-Money Laundering regulation requires us as a bank to know our customer. We must identify and verify the identity of our customers and customer representatives from an acceptable identity document and store the information contained in the document.
  • We have a statutory obligation to identify and know our customers and their representatives. We must comply with anti-money laundering legislation and, if required, be able to demonstrate to the authorities that we know the identity of all District users. 

  • The following instructions apply to you if you are aged 18 years or older.

    Accepted identity documents

    Identity documents issued by a Finnish authority:
    • ID card
    • Passport (not an aliens passport). If you hold a temporary passport or your passport has expired, please upload a copy of your ID card.
    • Driving licence (issued by the police, no endorsements) NB. Driving licences are accepted only from existing customers in matters other than those relating to bank IDs.


    Identity documents issued by a foreign authority and accepted for traveling by Finland 
    • Passport (not an alien’s passport)
    • An identity document issued by an authority in an EEA country (European Economic Area), Switzerland or San Marino (with chip and including a hologram or optical security features)
     
    If you do not hold a passport or other valid photo ID, contact our customer service on  +358 (0)10 546 9899 (support in English).
     
    Proof of residence
    The proof of residence must be a bill relating to your residence or a document obtained from an authority that is less than six months old, written in the Latin alphabet and showing you name, address, the authority issuing/sending the document and the type and date of the document.

    Following documents can be uploaded as proof of residence:
    • A document from an authority in your country of residence
    • A valid tenancy agreement
    • A home electricity, water, heating, gas, broadband, cable TV or insurance bill
    • An account statement from a local bank
    • A national ID card issued in your country of residence

  • Yes. You can securely upload your files via this website.

    We will only share this information with third parties with your specific consent or if explicitly stated in the law. Our websites provide secure connections that encrypt files and save them on Danske Bank’s secure systems in the same way as with all other confidential information. 

    You can read more on how we process personal data in Danske Bank A/S Privacy Notice.
  • The requested information is a prerequisite to gain or retain access to District. If the information is not provided, kindly be informed that we are obliged to deny your access to District.
    • Take a photo of your proof of identity and proof of residential address, for example using your mobile phone camera or a scanner. Selfies cannot be used as photo ID.
    • Check that all information is included in the photo and is clearly legible
    • Save the file on a device (a computer or tablet for example), from which you can open this webpage
    • Fill in the personal data fields
    • Click/tap Upload and follow the instructions
    • You can upload up to 10 files at a time
    • Click/tap Send when you have uploaded all your files

    Choose between the following file formats: PDF; jpeg/.jpg/.png or gif.
    The maximum size for each file is 4 MB. 
  • How to take a picture of your passport and documentation of your residential address 
    • Place your passport or documentation of residential address on a table or other flat surface.
    • For the passport picture, you only need to take a picture of the page that contains your photograph, name, etc.
    • For the documentation of you residential address (e.g. electricity, water, heating, broadband, cable TV or insurance bills related to your property), you only need to take a picture of the page with the relevant information.
    • Make sure there is enough light – but avoid any reflection.
    • Make sure that your picture includes all the information on the passport page.
  • The requirements across countries are not exactly the same. Therefore, you can experience that we request additional information - this applies if you for example are an account mandate holder of Norwegian, German or Polish accounts.
  • We have a statutory obligation to know our customers and whether the customer or person acting on behalf of the customer, person authorised to operate accounts or custody accounts, or person who is beneficial owner of the customer is a Politically Exposed Person (PEP), a Relative or a Close Associate of such person. We do not, however, enquire about your political opinions.

Interested?
We welcome you as a customer.

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