What if I don’t find the requested
key number on my security card?

If you cannot find the requested key number on either side of your security card, first check that you are referring to the correct card. The correct security card number will be displayed on the security number page as you log on to the eBanking. If the number is different from the card you are using, you may be referring to an old card.

To request a new security card, use our online order form on our website or by contact our Customer Service team on +358 (0) 200 2590 (lnc/mnc) Monday to Friday from 9am to 6pm. A new password will be sent to you using an advice of delivery service, to be picked up from your local post office. Please note that you will be required to sign for this item. A service charge will be debited from your account for this service.