My security card is almost used up
- how do I get a new one?

A new security card will be automatically sent to your home address when by default less than 20 pairs of unused key and security numbers remain on your current card. If you only have a few pairs left, it is a good idea to check whether you have already received a new security card. If you use eBanking infrequently, the new security card may have arrived several months ago.

The new card will be activated automatically when all the security numbers on both sides of the card have been used up.

If you can´t find the new security card sent to you, you can obtain a new one conveniently using our online order form on our website or by contacting our Customer Service team on +358 (0) 200 2590 (lnc/mnc) Monday to Friday from 9am to 4pm. A new password will be sent to you using an advice of delivery service, to be picked up from your local post office. Please note that you will be required to sign for this item. A service charge will be debited from your account for this service.