Privacy statement and use of cookies on Danske Bank’s websites and in Danske Bank’s electronic self-service solutions

How we use your data when you contact us via our websites

Cookies are inactive files that are stored on your computer or other IT equipment. They enable us to recognise your computer and obtain information about pages visited and functions used from your computer or equipment. Cookies do not store information about who you are or where you live, for example. Cookies cannot spread viruses or other harmful programs.

We use cookie information for ordinary operations and for the various solutions that we offer. We also use cookies to compile statistics that can be used for purposes such as improving our websites and adjusting user experience to your needs. In addition, we use a few cookies for marketing purposes.

Cookies cannot be used for identifying you personally, but we can use the information about the websites visited from your computer together with the other information about you that we possess. Of course, we will use the information only in accordance with existing laws.

When you log on to one of our self-service solutions, such as our eBanking service, we will store information about where and when you have visited our websites. We use the information to make our advisory services and marketing as relevant to you as possible. We will use the information only if you have accepted the use of cookies. Note, however, that session cookies will be set under any circumstances since they are needed to enable you to use our self-service solutions.

See the “Types of cookies” section for more details on the various cookies that we use.

If you want to avoid using cookies altogether, you need to disable cookies in your browser. However, disabling cookies may make it impossible for you to log on to our self-service solutions or use other functions that require the individual pages to remember your actions.

Types of cookies
When you visit our websites or use our solutions, information is sent to us via cookies. This information includes:

  • the Danske Bank pages you looked at and the date and time you looked at them
  • the browser you are using
  • your screen resolution
  • your operating system
  • website visited immediately prior to ours
  • the Java version you are using

We may set the following cookies on your computer when you visit our websites:

​Name ​Type Scope​​ ​​Purpose ​Classification
​s_cc Session Global Statistics ​Cat. 2-operations
s_sq Session Global​ Statistics ​Cat. 2-operations
s_sv_sid Session ​Global ​Statistics​ Cat. 2-operations
s_vi Persistent ​Global​ ​Statistics​ ​Cat. 2-operations
​​BrowserDetectCookieTest Persistent ​Local To check whether the computer is ready to run eBanking ​Cat. 1-needed for functionality
PopupShown Persistent ​Global ​To count the number of pop-ups shown Cat. 1-needed for functionality
CustomerSegment Persistent ​Global​ ​To remember customer segment (personal or business) Cat. 1-needed for functionality
QST (third-party cookie) Persistent ​Local ​User survey Cat. 1-needed for functionality
​QSI_HistorySession Session ​Local ​​User survey ​Cat. 2-operations
​QSI_SI_intercept Persistent ​Local ​​User survey ​Cat. 2-operations
​c (third-party cookie) ​Persistent ​Local ​Marketing ​Cat. 2-operations
​cid (third-party cookie) Persistent ​Local ​Marketing ​Cat. 2-operations
​uid (third-party cookie) ​Persistent ​Local ​Marketing ​Cat. 2-operations
​mbox Persistent ​Local ​Content improvement ​Cat. 2-operations
​hl1 Persistent ​Local ​Statistics ​Cat. 2-operations
​hl2 Persistent ​Local ​Statistics ​Cat. 2-operations
​hl3 Persistent ​Local ​Statistics ​Cat. 2-operations
​hl4 Persistent ​Local ​Statistics ​Cat. 2-operations
​hl5 Persistent ​Local ​Statistics ​Cat. 2-operations
​cl1 Persistent ​Local ​Statistics ​Cat. 2-operations
​cl2 Persistent ​Local ​Statistics ​Cat. 2-operations
​cl3 Persistent ​Local ​Statistics ​Cat. 2-operations
​cl4 Persistent ​Local ​Statistics Cat. 2-operations
​cl5 ​Persistent ​Local ​Statistics Cat. 2-operations
​AMCV_AdobeOrg Persistent ​Local ​Video statistics ​Cat. 2-operations
​demdex (third-party cookie) ​Persistent ​Local ​Video statistics Cat. 2-operations
​EG-S-ID ​Session ​Local ​Chat and help ​Cat. 1-needed for functionality
​EG-U-ID Persistent ​Local ​Chat and help ​Cat. 1-needed for functionality
​JSESSIONID ​Session ​Local ​Chat and help ​Cat. 1-needed for functionality
​MV9VSWQx (third-party cookie) Persistent ​Local ​Chat and help ​Cat. 2-operations
​RUc4MTU3MjcxMI9TSWQx (third-party cookie) ​Session ​Local Chat and help Cat. 2-operations


1. Type

Session cookies: These cookies are set when you open your browser and last until you close it again. When you close your browser, the cookies will be deleted automatically.

Persistent cookies: These cookies last for a predetermined length of time and remain on your system until they expire or you delete them.

2. Scope

Global and local cookies
A global cookie is a cookie that can be set on any page of our websites.

A local cookie is a cookie that is set only on a number of selected pages.

3. Purpose

Statistics - Adobe Analytics: Danske Bank uses Adobe Analytics. This is a tool for performing statistical analyses. For privacy information, see theAdobe Analytics privacy statement.

User survey – Qualtrics (QST – third-party cookie): Danske Bank uses Research Suite and Site Intercept from Qualtrics. These tools are used for user surveys. For privacy information, see the Qualtrics privacy statement.

Marketing (third-party cookies): We use these cookies to track use across multiple pages. We may use them to build visitor profiles that show searches made or pages visited. Anonymous data may be shared with third parties. No personal information will be stored.

Content improvement: These cookies enable us to show the content that is most relevant to our visitors.

Chat and help (MV9VSWQx and RUc4MTU3MjcxMl9TSWQx – third-party cookies): These cookies are set to enable chats with visitors and to offer relevant help in relation to pages visited.

Video statistics – Adobe Analytics (demdex – third-party cookie): Danske Bank uses Adobe Analytics. This is a tool for performing statistical analyses. For privacy information, see the Adobe Analytics privacy statement.

4. Classification

Cat. 1 - needed for functionality
These cookies are needed for functionality purposes since they allow a given function or website to run completely or partially. For example, they are used in connection with chats and help and with our questionnaires.

Cat. 2 - operations
These cookies are needed for operations since they are set to ensure the operations of our systems. For example, they are used for making web pages more relevant to users on the basis of statistics and content improvement.

All browsers enable you to delete individual cookies or delete them all at once.

The procedure for how to delete cookies varies from browser to browser. Remember to delete cookies in all the browsers that you are using.

Facebook, Twitter and LinkedIn (third-party cookies)
Some of our websites allow you to link to or use Like buttons for Facebook, Twitter and LinkedIn. Note that Facebook, Twitter and LinkedIn receive technical data about your browser, IP address and the pages you visit if you link to or use Like buttons for these websites. When you use these services, their cookie rules will apply. For information about the cookie rules of these website, click the links below:

Linkedin ​​​